What is the process for calling for support with APD iConnect? There is some concern over losing access to a record if the providers services are terminated. What will Qlarant be looking at when they visit in person, if they will already have access to information on APD iConnect? Users having problems logging into APD systems should call the APD Helpdesk at 833-400-3420 (TTY: first 711 number to connect to your . What happens if my entry shows that I am not at the exact address for the consumer? Help Desk Ticket Entry - Florida Please notify us if you found a problem with this document: 1 6/2/20201 Multi-Factor Authentication and APD iConnect AccessBarbara PalmerAPD Director Ron DeSantisGovernorObjectives Develop an understanding of Multi-Factor Authentication Learn how agency and solo providers will gain Access to APD iConnect Review APD iConnect roles and permissions Learn how to request Access for agency employees Understand the process for password resetsIntroduction APD iConnect contains HIPAA-protected information Without strong Authentication controls, a single password is all that stands between confidential information and a data breach Multi-Factor Authentication (MFA) more than one piece of evidence is needed to prove that the person logging in is who they say they are1236/2/20202 Example In a traditional computer system, you only need a username and password to log in. or do I need to go into APD iConnect frequently to check any tickler alerts? Will APD iConnect indicate how often we can bill once our wave is rolled out? The iConnect contract was a standard two-party agreement by statute, set to be active February 1, 2015, through June 30, 2018. How will APD safeguard against system failures? What documentation is needed for the EVV worker to start or end in a location other than consumers home? Will the Service Provider worker do the claims or the Agency Owner? Will Direct Supports be able to see rates? Can we start completing information for Residential Habilitation or other services already in APD iConnect? Create a support ticket at, . Yes, the Provider EVV Manager has access to authorizations. Providers have to use APD iConnect and the APD iConnect EVV programs to do case notes. What is the process for calling for support with APD iConnect? Support | iConnect APD iConnect Manually Entering Service Logs APD Florida 2.03K subscribers Subscribe 44 Share 7.7K views 2 years ago APD iConnect Manually Entering Service Logs. When documenting time in and out for multiple caregivers, can they both clock in/out at the same time, or does one need to clock out at 3 p.m. and the next worker clock in at 3:01 p.m.? When writing a service log for a shift that was overnight (e.g., 11 p.m.-7 a.m.), does it have to have two logs -- one for 11 p.m.-12 a.m. and another for 12 a.m.-7 a.m.? Will providers still be able to have a billing agent outside of their agency to handle the monthly invoice billing? Who decides who has access to the APD iConnect program? Will APD be sending out information to families/guardians regarding APD iConnect and EVV, or should providers or WSCs inform them? What do I do if I cannot see consumers in APD iConnect, but I can see them in iBudget? Access How do I get my Credentials to access this portal? If a provider recently had a review and the next review isnt until 2022, will Qlarant will be using APD iConnect by then? Sign it in a few clicks Draw your signature, type it, upload its image, or use your mobile device as a signature pad. What if two or more caregivers provide services for a consumer in one day in different shifts. To do so, the APD should provide alternative procedures when technical issues occur within the presence of a client and host a debrief with stakeholders and enhance supports for stakeholders. We have a process that we must follow for tickets to be assigned to staff. How much access will a billing person have to APD iConnect? Share your form with others Send apd provider enrollment application via email, link, or fax. If they do not click on the email within that time frame, the provider will need to submit a help desk ticket requesting that a new email is sent. How does a provider manually record a visit if the EVV site is down, there is no internet/service, or the phone is dead? Can a Disaster/Risk Checklist be added to the document since it should be part of the Support Plan? PDF APD iConnect Provider Tips & Tricks The Basics - Florida The first rollout (Winter 2018) included APD staff and Waiver Support Coordinators (WSCs). Fill out the form to receive your Executive Summary. Searches and Filters in APD iConnect; Documents. The Agency for Persons with Disabilities (APD) is responsible for iBudget Florida (iBudget). 3 Enter the password chosen when setting up the user account on the ID PASS systemConfiguring MFA Access1011126/2/20205 Configuring MFA Access After entering the username and password, select your choice for second Authentication factorand click Next You will receive a separate Authentication request according to the option you choose NOTE: You already registered at least one phone number when you completed the ID PASS MFA AccessEnrolling a Smartphone Users can enroll their personal smartphone if they want to use the Mobile Authenticator App A smartphone can use the Mobile Authenticator App even when the phone number is not entered in the user s personal profile in the ID PASS system Fingerprint or face recognition must be enabled on the smartphone in order to use the Mobile Authenticator App1314156/2/20206 Enrolling a Smart Phone Download and install the Idaptive Mobile Authenticator appApple App Store: Play Store: a Smartphone After installing the Idaptive App, return to the User Management portaland click the Devices tab Click the Add Devices button on the left side of the pageEnrolling a Smartphone1617186/2/20207 Enrolling a Smartphone Open the Idaptive App and touch the QR codeicon on the bottom left corner of the app screen Aim the smartphone s camera at the QR code on the User Management portal Your smartphone will automatically begin the enrollment process Follow the instructions the app providesEnrolling a SmartphoneLogging In to APD iConnect Always start by accessing the user management portal at After entering your username and password. If some of the procedure codes get a provider into Wave 1, will all the providers services be involved in the same wave? Learn more at WellSky.com. and needs records? How can I provide input and receive updated information about the EVV system? Edit your apd provider online Type text, add images, blackout confidential details, add comments, highlights and more. Originally, iConnect was intended to provide a claims module to process the billing of iBudget services. What's the process for when a provider is terminated? What do we do if we have an issue with the system timing out? Will APD iConnect be supported with the new computer technology? In the documentation portion, will the service worker see the rate for the service they are providing? Can documents be deleted in APD iConnect? If EVV is required for a service, who will provide the device? Please direct all questions to the APD iConnect Support Desk at 833-400-3420. How will providers be notified when funding/authorizations are adjusted to meet the changing needs of the individual? Will the WSC receive alerts when a request is sent? This self-service tool provides the employee with a variety of information and allows them to make changes to their account/information from any computer with internet access at any time. APD | APD iConnect FAQ - Florida Will the Quality Improvement vendor (Qlarant) continue to conduct face-to-face interviews with providers? APD | APD iConnect FAQ - Florida Sometimes when I start delivery of an EVV service, the EVV mobile site doesnt get my location exactly right. What is the process for entering service logs for employees who are waiting for ID PASS authentication to be completed and therefore cannot access the EVV mobile site? Step 1: Log in to the APD.Direct User Management portal Will we be able to move funds within a Cost Plan? The APD iConnect Electronic Visit Verification (EVV) system began implementation in late 2020 and was fully implemented in 2021. In September 2022, the APD dropped one of the deliverables of the iConnect project. During the timeframe that iConnect has been implemented, the APD has undergone two operational audits by the Auditor General. Will I be able to access APD iConnect from my tablet? Is medication administration going to be in APD iConnect? Page 1 of 3 APD 08/01/2010 AFFIDAVIT OF GOOD MORAL CHARACTER State of Florida County of Before me this day personally appeared who, being duly sworn, States, Good, Affidavits, Moral, Character, Affidavit of good moral character, Affidavit of good moral character state. Will Solo Providers be able to see Claims? Will APD offer hands-on training for this new APD iConnect system? What do I do as an Agency Supervisor when I can view the consumer's WSC Selection Notice Note but cannot pull up the consumers other info in APD iConnect? Who is responsible for keeping the information accurate in the consumer record? When can group home providers have access? Can several employees have the same access/rights to APD iConnect? Will all the service limitations be included and verified (e.g., supported living, max per day 24 qhs)? Will providers be able to request multiple logins for various management staff? The Help Desk can be reached at our toll free number: 1 (833) 400-3420. If a WSC is listed several times under the Provider Selection on the consumer's HCBS Waiver Eligibility Work Sheet, how can the excess entries be removed? If so, would the edited note have to state its an edited note and ignore previous versions? Help each other learn what needs to be done to make this work. 23 March 2021 16. Do providers determine who has access at their agency? On the APD Website, resources are available on: APD iConnect Learning Resources Page APD iConnect Provider Library APD iConnect Frequently Asked Questions (FAQs) Page Learn more Executive Summary Five Facts About iConnect (Updated for 2019) Download this free executive summary detailing how iConnect will impact your agency iConnect was not only intended to benefit the APD but also to enhance the recordkeeping of service providers and WSCs. How will providers receive authorizations and/or be notified of changes to/terminations of existing authorizations? What happens if we have an EVV worker that also works for another agency?
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